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Services

DDL Systems maintains a 24-hour SupportLine whose mission is to provide our customers with immediate solutions or work-arounds to technical problems and/or questions. All SupportLine calls are monitored and the appropriate systems professional is notified in response to your call. Staffed by automation professionals, development and quality assurance personnel, the SupportLine team is available to react quickly to any request for assistance.

At your request our SupportLine personnel can initiate an "on-line" support session to assist with software problem determination and resolution. This significantly reduces the time required  to troubleshoot software setup issues and provides an efficient platform for conducting remote product education services.

The DDL Systems Automated Response Tracking (D.A.R.T.) system is used to maintain a record of each SupportLine call, showing its progress from initial call to final resolution. This system identifies possible solutions and prioritizes all incoming calls to the SupportLine.

The DDL Systems continuously makes improvements to our software products to meet the changing needs of your business. We closely monitor customer suggestions from our SupportLine, technical consultants, and other industry leaders to ensure our customers receive the most powerful and efficient solutions. All registered customers receive periodic updates and enhancements to the product(s) released during the first twelve (12) month period at no additional charge. All customers have the option of extending the software maintenance contract by twelve (12) months on an annual basis. Any customer enrolled in the annual maintenance contract will receive 24-hour telephone support, revisions, and fixes to the product(s), and any new version of the product(s) as they become available for the twelve (12) month period. "Full-Cut" software versions and program fix information is always available for download directly from the DDL System's web site.

DDL Systems provides "on-line" and/or "on-site" product education for customer implementation and use of our software products. Product education can be tailored to meet your unique requirements.

DDL Systems provides consulting and project management services for customers. The professionals at DDL Systems have the experience and business sense to help your company meet its goals in the most timely and efficient manner possible and within budget. Our cost-effective technical services are combined with hard work and a concern for our client, making DDL Systems unparalleled in client support. We serve a broad and diverse segment of the industrial and commercial community and have contributed to the solution of many of our customers' common, as well as, unique information processing problems. This has been accomplished by developing effective solutions to business problems and by focusing on our Customer First philosophy.

DDL Systems provides software customization services for our customers. Although we continuously make improvements to our software products we realize that special requirements of your business may demand enhancements to the base product. DDL Systems will perform custom design and programming services on a time-and-materials or fixed fee basis to give your firm the competitive edge.