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ACO ESI MANAGES your
System i
24-hours a day and notifies your Enterprise System (e.g. IBM's Tivoli®, BMC's
Patrol Enterprise Manager®) immediately when
problems occur. The ACO Enterprise System Interface (ESI) is an additional product
offering that allows the ACO PAGER Message Alert System to transmit
System i (or
AS/400) system/application messages (events) to an outboard Enterprise System. The
Enterprise System provides centralized message management functions and performs
"command and control" functions for your System i (or AS/400) and other
heterogeneous systems.
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ACO
ESI ENHANCES your system operations by initiating consistently accurate command
and control procedures sent to and from the Enterprise System. The ACO ESI
software agents assist with
automated operations within a multi-platform data center by providing
sophisticated message control, filtering, routing, and auto-reply facilities in response
to System i events. Complete end-to-end enterprise
monitoring and command/control functions (sent from the Enterprise
System) are made possible through the use of the ACO
ESI™'s software agents. |
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ACO ESI optionally monitors your xSeries®
and/or network connected Windows®
servers.
ACO ESI™'s
software agents dynamically monitor the Windows server (application,
system, and security) event logs and forward the events that you consider significant to
your System i. As a result, all event
management and automation features (e.g. monitoring, notification, and
recovery capabilities) are available to effectively manage your Windows server(s); right from your System i. |
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With the ACO ESI™ and
your Enterprise System, your firm will benefit from faster
identification and resolution of system/application problems, increased
operator and data center productivity, improved customer service levels,
and more reliable and timely information management. |
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The ACO Enterprise System
Interface™ version 3.0 (or higher) enterprise agents earn "Ready for
IBM Tivoli®"
certification.
DDL
Systems has completed a rigorous IBM certification process that
validates the compatibility of the ACO ESI™ software agents and the IBM
Tivoli®
Enterprise Monitoring system. |
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Click here to learn
more about this solution in the IBM
Tivoli® Open Process Automation Library. |
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What does it do? |
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Here are just some of the ACO ESI features: |
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Monitors any System i system, application,
or workstation message queue (including QHST) and performs the following user defined
actions:
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Note:
The ACO Enterprise System Interface is bundled with a copy of the ACO
PAGER Message Alert System. Refer to the ACO PAGER product page for a complete
list of features, in addition to the ACO ESI features, mentioned above. |
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Who uses it? |
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Users of ACO ESI features include: |
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Help desk staff, system operators, technicians, and managers use the ACO
ESI in conjunction with their Enterprise System to monitor critical business
applications within a multi-platform data center. The ACO ESI significantly expands
the capabilities of the Enterprise System by packaging System i message traffic and
presenting this information in a consistent manner to the Enterprise
System. |
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Messages generated by these critical business systems are monitored and
centralized at the Enterprise System console. Complex problems are analyzed and
resolved--valuable historical information is gathered to allow your professionals to see a
comprehensive picture of what happened. Real-time message response and operator action
information can be easily manipulated for detailed analysis and trend identification. |
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What are the benefits? |
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The ACO ESI when used in
conjunction with your Enterprise System allows your System i system(s) to participate within a
sophisticated automation network. ACO ESI monitors your system operator messages,
sends these events to the Enterprise System, and facilitates the auto-reply and command
and control logic to solve complex problems before they reach critical status. |
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Real benefits to your enterprise are: |
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Faster identification and resolution of problems
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Increased operations and data center productivity
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Improved customer service
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More reliable and timely information
management
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Alleviates potential confusion over message responsibility
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Simplifies coordination of problem management functions
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Provides historical message handling information
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Note:
All benefits listed under the ACO PAGER products page are also realized
with the ACO Enterprise System Interface. Click
here for more information on the benefits of using the ACO PAGER Message Alert System. |
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Enterprise Systems like IBM's Tivoli®
and BMC's
Patrol Enterprise Manager® provide many other real
benefits that are not discussed here. |
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How does
it work? |
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The basic ACO ESI
architecture is shown in the diagram below. |
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The ACO ESI software agents utilize ACO PAGER™'s sophisticated
messaging engine and can route all (or specific) events (you consider
important) to the Enterprise System. |
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System i events are
transformed into consistently formatted enterprise message packets that
contain the required command and control information necessary for
efficient processing by the Enterprise System. |
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The message packet is
then parsed by an Enterprise System script (or workflow) definition. The
script (or workflow) can invoke a variety of sophisticated graphic displays,
voice/video, pager, and telephone support to communicate and alert data
center experts or optionally perform specific System i automation
functions. |
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Based on your
user-defined instructions the
script (or workflow) can invoke "event specific" automation scripts.
These scripts initiate System i command and control sequences (e.g.
message forwarding and auto-reply functions to name a few) via the ACO
ESI software agents. All command and control functions are validated for
accuracy and processed on the System i. As a result, the completion
status is transmitted back to the
Enterprise System to ensure proper end-to-end event resolution; all with split second precision. |
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The ACO ESI
software agents support two unique transport methods in order to connect
to the Enterprise System. |
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The method utilized
depends on the specific capabilities of the Enterprise System. |
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What's required to use it? |
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You need an System i with the following: |
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Hardware Requirements |
Requires one standard System i V.24 SDLC communications line and one ECS (or
Hayes® compatible) modem (or a properly configured SMTP e-mail connection to the
Internet). Works with all alphanumeric and two-way pagers, properly equipped
cellular phones, and smartphones (like BlackBerry®). |
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Software Requirements |
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ACO PAGER, ACO NET, ACO ESI,
and ACO CLIENT execute on System i® systems (all models) running IBMRelease. ACO Client™ requires WebSphere® Application Server
WASRelease, WebSphere® Application Server - Express,
or any Java JavaVersion compliant web application server like Apache. ACO ESI™
requires a separately licensed copy of ACO PAGER™ and a separately licensed
copy of IBM Tivoli®
TivoliVersion or BMC Patrol Enterprise
Manager®. Your enterprise system software may also require the purchase of
other hardware and licensed software. This hardware and software is available from IBM
(or other business partners) at an additional fee and is
not
included in the purchase of the ACO ESI software product. ACO ESI™
optionally monitors your network connected Windows servers using a Windows
compliant software agent. The Windows agent software is available for purchase (at a nominal fee) from
one of our business partners. |
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