Call us at 1-866-559-0800

 IBM® Systems Management Specialists...

Click here

The IBM logo and the Business Partner emblem are trademarks of International Business Machines Corporation in the United States, other countries, or both.

ACO Enterprise System Interface™

ACO ESI™ MANAGES your iSeries 24-hours a day and notifies your Enterprise System (e.g. IBM's Tivoli®, BMC's Patrol Enterprise Manager®, Command/Post®, or MAX/Enterprise®) immediately when problems occur. The ACO Enterprise System Interface™ (ESI) is a additional product offering that allows the ACO PAGER™ Message Alert System to transmit iSeries (or AS/400) system/application messages (events) to an outboard Enterprise System. The Enterprise System provides centralized message management functions and performs "command and control" functions for your iSeries (or AS/400) and other heterogeneous systems. Incorporates products which function independently regardless of computer types and numbers installed in a data center.

ACO ESI™ ENHANCES your system operations by initiating consistently accurate command and control procedures sent to and from the Enterprise System. The ACO ESI™ software agents assist with automated operations within a multi-platform data center by providing sophisticated message control, filtering, routing, and auto-reply facilities in response to iSeries system events. Complete end-to-end enterprise monitoring and system management facilities utilize the ACO Enterprise Severs.

The ACO Enterprise Server software agents are a set of "bi-directional" TCP/IP socket servers which are specifically designed to process iSeries events and efficiently transmit them to your enterprise system. These servers use "connection-oriented" full-duplex stream sockets to connect to the enterprise client. The ACO Message Server (ACO_MSG) transforms iSeries events into consistently formatted enterprise message packets that contain the required command and control information necessary for efficient processing by the Enterprise System. Once received at the Enterprise System the enterprise message packet is parsed by an operational profile. In turn, the operational profile can invoke sophisticated graphic displays, voice/video, pager, and telephone support to communicate and alert data center experts or optionally perform specific automation functions.

The Enterprise System operational profiles can invoke "event specific" automation scripts. These scripts initiate command and control sequences that can run any iSeries command, as well as, perform message forwarding and auto-reply functions. When the Enterprise System is ready to respond to a message, a special reply command (ACOSNDRPY) is sent back to the iSeries via the automation script and the ACO Control Server (ACO_CTL). All command and control functions are validated for accuracy and processed on the iSeries. As a result, the completion status is transmitted back to the Enterprise System to ensure proper end-to-end event resolution; all with split second precision.

ACO ESI™ optionally monitors your xSeries® and/or network connected Windows® servers. ACO ESI™'s software agents dynamically monitor the Windows server (application, system, and security) event logs and forward the events that you consider significant to your iSeries. As a result, all event management and automation features (e.g. monitoring, notification, and recovery capabilities) are available to effectively manage your Windows server(s); right from your iSeries.

With the ACO ESI™ and your Enterprise System, your firm will benefit from faster identification and resolution of system/application problems, increased operator and data center productivity, improved customer service levels, and more reliable and timely management information.

Monitors any iSeries system, application, or workstation message queue (including QHST) and performs the following user defined actions:

• Message filtering

• Automatic message forwarding to your Enterprise System. Transforms iSeries events (sent to the Enterprise System) into consistently formatted enterprise message packets that contain the required command and control information necessary for efficient processing by the Enterprise System

• Message routing and forwarding

• Automatic replies

• Sends all system/application messages to the Enterprise System with complete job sender information

• Facilitates "bi-directional" command/control and auto-reply processing from the Enterprise System operational profiles. Reply transactions are individually date/time stamped to ensure message reply accuracy. Provides "end-to-end" enterprise systems management capabilities for all of your connected iSeries systems.

• Sends reply acknowledgment messages to facilitate Enterprise System auto-reply logic

• Receives trigger messages (including basic system performance information) sent from the job event monitor

• Can be set to run while your iSeries is in a "Restricted State"

• Automatically logs all message activity

• Executes 'heart-beat' operations that allow the Enterprise System to determine system health. Check out our TCP/IP Press Release for more information

• Extensive automatic error recovery procedures

• Commands provide dynamic control over execution options

• Optionally monitors your xSeries® and/or network connected Windows servers
   

• Year 2000 compliant

Note:
The ACO Enterprise System Interface™ is bundled with a copy of the ACO PAGER™ Message Alert System. Refer to the ACO PAGER™ product page for a complete list of features in addition to the ACO ESI™ features mentioned above.

• Help desk staff

• System operators/System technicians

• Data center managers and analysts

Help desk staff, system operators, technicians, and managers use the ACO ESI™ in conjunction with their Enterprise System to monitor critical business applications within a multi-platform data center. The ACO ESI™ significantly expands the capabilities of the Enterprise System by packaging iSeries message traffic and presenting this information in a consistent manner to the enterprise system.

Messages generated by these critical business systems are monitored and centralized at the Enterprise System console. Complex problems are analyzed and resolved--valuable historical information is gathered to allow your professionals to see a comprehensive picture of what happened. Real-time message response and operator action information can be easily manipulated for detailed analysis and trend identification.

The ACO ESI™ when used in conjunction with your Enterprise System allows your iSeries system(s) to participate within a sophisticated automation network. ACO ESI™ monitors your system operator messages, sends these events to the Enterprise System, and facilitates the auto-reply and command and control logic to solve complex problems before they reach critical status.

• Faster identification and resolution of problems

• Increased operations and data center productivity

• Improved customer service

• More reliable and timely management information

• Alleviates potential confusion over message responsibility

• Simplifies coordination of problem management functions

• Provides historical message handling information

Note:
All benefits listed under the ACO PAGER™ products page are also realized with the ACO Enterprise System Interface™. Click here for more information on the benefits of using the ACO PAGER™ Message Alert System.

Enterprise Systems (e.g. IBM's Tivoli®, BMC's Patrol Enterprise Manager®, COMMAND/Post®, or MAX/Enterprise®) provide many other real benefits that are not discussed here.

Enter your name , phone number, address, and e-mail address on our Information Request Form. We will send you complete product information, pricing, customer testimonials, and a 30-day NO-RISK software trial (if requested).

Click here for more information on IBM's Tivoli® or BMC's Patrol Enterprise Manager®.